Reference

Your data before the lobby

Open your account with clear privacy controls: your account data, DANA, OVO, GoPay and QRIS records, and device checks are covered by this Privacy Policy before you enter…

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CONTACT ROUTES

Reach us about privacy requests

Privacy requests should be easy to place, not buried in small print. Use live chat, email, or the account ticket path when you want to ask what data we hold, correct a profile detail, or raise a payment-record concern. Our care team is available 09:00-23:00 WIB, and privacy cases are routed away from game chat so the right team can check the account history.

Team online

Live chat

Open live chat from the lobby footer between 09:00 and 23:00 WIB. Tell us it is a privacy request, then we will ask for account verification before discussing profile or wallet records.

Email privacy desk

Send privacy questions to our care address listed in your account area. Include your username, registered phone number and the payment rail involved, such as QRIS or GoPay, so we can trace the case.

Account ticket

Use Account > Help > Privacy Request when you are signed in. This path attaches your account ID automatically, which helps us answer correction, access and deletion questions with fewer follow-up checks.

ACCOUNT CARE

Controls around your account data

A Privacy Policy only matters when the account flow follows it. We tie data use to clear tasks: account creation, login protection, wallet reconciliation, support handling and fraud checks.

Data collection

We collect account details you provide during sign-up, including username, contact fields and security answers. We use them to create your account, verify support requests and keep wallet activity tied to the right profile.

Cookie controls

Cookies help keep sessions active, remember language choices and measure page errors. You can manage browser cookies through Settings > Privacy > Cookies, though blocking every cookie may force repeated sign-in checks.

Device security

We record device signals such as browser type, IP range and login time when your account is accessed. You can check recent sessions through Account > Security > Devices and contact us about entries you do not recognize.

Payment records

DANA, OVO, GoPay and QRIS entries are stored with timestamps, transaction references and wallet status. These records help us match deposits, verify withdrawals and answer payment privacy questions without exposing full wallet credentials.

Retention checks

We keep records only for account operation, legal requests, payment reconciliation and security needs. When a record is no longer needed for those purposes, we place it into our deletion or masking workflow.

Change requests

For profile edits, start at Profile > Personal Details. For privacy access, correction or deletion requests, use the privacy ticket path so we can verify your identity before changing stored account data.

Privacy Policy questions from Indonesia

These answers explain how our Privacy Policy applies when you create an account, use DANA, OVO, GoPay or QRIS, manage cookies, or contact us about stored data. We answer privacy requests after verification because payment records and account history can affect wallet safety. If your question involves access to the lobby, that access depends on local law.

We collect the account details you enter, such as username, contact fields and security data. We also record login time, device signals and wallet references so we can run account access, support and payment checks.

We use payment records to match wallet activity to your account, handle failed or pending deposits, and verify withdrawal requests. We store transaction references, timestamps, channel names and wallet status, not your full payment-app credentials.

Yes. Send a privacy request through Account > Help > Privacy Request or contact live chat during 09:00-23:00 WIB. We verify your identity first, then prepare the account data we can share under the policy.

Start at Profile > Personal Details when the field is editable. If the item is locked for security reasons, create a privacy ticket with your username and registered payment method so we can verify the correction request.

We share limited records with providers that help operate payments, account security, analytics and customer care. They receive only what is needed for the task, and their use is restricted to that service purpose.

Some cookies keep your session active and remember device choices. If you block them, you may need to sign in more often, repeat security checks, or reset display preferences when moving between pages.

Simple profile correction questions are often handled faster after account verification. Requests involving payment records, device logs or deletion checks may take longer because we must compare wallet history, security records and legal needs.

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